With the third national lockdown now in place, we'd like to update all our members on their memberships and explain all the benefits we are offering in return for your loyalty over the past 12 months.

With each Lockdown and re-opening, we have done everything we can to offer superb value for money to our members, protect our staff, and keep safety standards high. We are grateful for the furlough scheme and other government assistance received. Still, unfortunately, there are many additional fixed and operating costs, such as premises, utilities, equipment leasing, and IT systems, all of which continue.

As a result, we have asked members to choose to stay with us, keep their subscription payments live with us if at all possible and thus support the business for its long term future. In return for your loyalty and support for the business during these uncertain times, we are offering various rewards and benefits to redeem once we are open and back on our feet. These are as follows:


Lockdown 1 (March '20):

We wrote to all members on the 21st March advising of club closure; we requested at this stage that members made one further month payment to support the viability of the business, following this, memberships would then be frozen for the duration of club closure.

In return for the supporting payment, members will receive loyalty rewards of:

- No price rises until 2025
- 10 free guest passes to the value of over £100
- A £5 family and friends referral discount for both the member and new-joiner

Annual payers have had their memberships extended by 4 months.

Please note - if you have since cancelled the membership on which this fee was paid, these benefits will, unfortunately, no longer be available.


Lockdown 2 (November '20):

Membership payments were not automatically frozen during the November closures and we encouraged members to choose to stay with us and support the business for its long term future. In return, we commit to you that we will repay your generosity through a credit system once we are able to re-open properly and have a number of positive trading months behind us.

This credit scheme will be made available to redeem against features such as:

- Memberships
- Guest visits
- Personal training sessions
- Free health screening
- Free gym programmes
- Free upgrade to a new exclusive membership
- Retail products

We are 100% committed to giving back to those who support us with a range of benefits and rewards, however, this payback will need to be phased and delivered once the business is back on its feet with some months of normality before we can commit to rolling out this programme. We guarantee we will not forget or postpone this unduly and we will be in touch when we are ready to initiate the rollout.

Please note - if you have since cancelled the membership on which this fee was paid, these benefits will, unfortunately, no longer be available.


Lockdown 3 (January '20):

At the beginning of January, we had hoped we would be re-opening during that month and therefore we processed payments, as usual, again asking members to keep up their support if they possibly could. We also significantly increased the availability of online classes for the interim period. After the planning and processing of those membership payments, we went into a full national lockdown. As a result, all members have now automatically had their payments frozen from 1st February 2021.

We are 100% committed to acknowledging those who have supported us and where possible giving back with a range of benefits and rewards. The previous pay back we have promised for Lockdown 1 & 2 will need to be phased and delivered once the business is up and running again - after which we will be able to accurately plan benefits and rewards for your loyalty during Lockdown 3.

We do not want to over promise and under deliver, and so for this month's payment, we did not want to commit without having a clear plan and timeframe for delivery of the first two loyalty rewards. We guarantee we will not forget or postpone this unduly and we will be in touch when we are ready to launch the plan.

Please Remember: Memberships will be automatically frozen from 1st February 2021 until we are able to re-open.

We are wholly committed to rewarding those loyal to us with additional benefits, opportunities, and free upgrades to services. All of our key information is sent directly to members' email addresses and so we urge you to ensure the email address linked to your membership is regularly checked and that you mark our email address as a safe sender to ensure no communications are missed.

Please note - if you have since cancelled the membership on which this fee was paid, these benefits will, unfortunately, no longer be available.


Thank You For Sticking By Us

We'd like to extend a massive thank you to all our loyal members for continuing to support us through thick and thin. Every member counts and your contribution is incredibly important to us and the survival of the business. We are confident we have a bright and long future ahead of us and we can't wait to be opening our doors again soon.

If you have any further questions please refer to our FAQ page here.

See you on the other side,
The Welcome Gym Team