Terms and Conditions - Welcome Gym

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Membership Terms & Conditions

Prices quoted on our website and elsewhere are in UK Pounds Sterling and are inclusive of VAT at the current standard rate of 20%.

For all types of membership, your initial card payment covers all joining and administration costs. It also issues you with a membership ID number, and includes the registration of your scanned biometric fingerprint record, allowing you easy access to the gym. Memberships (other than one-day, weekend and Sprint Start + 6 PT Session memberships) also include a 30-minute group induction and 30 minutes of personal training with an experienced in-house gym instructor/personal trainer of your choice.

There are several membership options and two basic ways to pay:

1) Prepaid Memberships

 (One day or weekend pass, Multipass, One-month membership, Three months' membership, Annual Off Peak membership or Annual Peak membership).

These memberships must all be paid for in advance, as part of your online membership application, by debit or credit card only. They are best suited to those who wish to use the gym for a fixed period or who do not have a bank account that supports direct debits. If you decide to leave before the end of the fixed contract, no refund is due and your membership cannot be transferred to another person.

2) Monthly membership - paid via Direct Debit

Monthly memberships make paying for your membership more convenient and are very cost-effective. A small interest payment is included in your monthly subscription fee.

On applying for membership, you are required to make an initial payment which includes your first month’s membership subscription, plus a one-off joining fee. The joining fee is a payment entitling you to become a member of the gym. This fee covers our financial and administrative costs, your entry access registration, a group induction and a 30-minute induction with a Personal Trainer. (The joining fee alone does not entitle you to the use of the club facilities, these are covered by the monthly membership fee)

For this type of membership, as part of your online application, you must register your bank details, in order to set up a direct debit instruction, so that we can collect your monthly subscriptions to fund your membership after the first month has elapsed.

Please note - Not all bank accounts support Direct Debits (for example, non-UK accounts and some saving accounts). Welcome Gym is not responsible for any refunds should your account fail to support a direct debit instruction. Please check that your account is of a type that enables you to pay by direct debit before you submit your joining application.

Monthly memberships are available with no commitment and can be cancelled at any time.

Welcome Gym collects members' direct debit payments on five dates each month - the 1st, 8th, 16th, 21st or 26th, and your collection date will be set on or near whichever of these dates falls approximately four weeks from your join date.

These dates will vary when the designated collection date falls on a weekend or a Bank Holiday, in which case we will collect your subscription on the next available day when banks are open. Welcome Gym does not guarantee that the collection dates will always fall on the same date each month. Welcome Gym is not responsible for any fees incurred if collection dates vary - it is the member’s responsibility to ensure that the required funds are available in his/her account in advance of the collection date or risk the payment defaulting. If a subscription payment is not met, the membership will be terminated with immediate effect and the member will be unable to access the club from that date.

The system is highly automated, enabling us to charge extremely low fees, and therefore once you have joined, it is not possible to change your collection date.

After we have received your membership application and you have set up a direct debit mandate, you will receive an email advising you of the date of your next and future monthly payments. Please allow some deviation/leeway for weekends and bank holidays. Sometimes these emails are stopped from reaching your Inbox by anti-virus software or Spam filters you may have installed on your PC or mobile device. Welcome Gym cannot be held responsible for the non-receipt of these emails.

Welcome Gym reserves the right to change its fees at any time and undertakes to advise members of this via email, giving 10 working days’ notice.

In order to offer our members exceptionally good value for money, we operate a highly automated system and employ minimal administrative staff.
Members are therefore required to manage their own accounts, including:
  • Joining online and filling incorrectly all the required details, such as name, address, valid and current email address and correct date of birth.
  • Completing the required Medical Questionnaire.
  • Choosing the right club from the drop-down list on the membership application form. Please note, all our clubs operate independently, so each of our clubs has its own database and our IT system does not permit members to use more than one of our clubs unless they are paying for separate memberships at each of them. Furthermore, joining fees may vary, according to the location of the club. If you accidentally choose the wrong club, you will have to apply for a refund and start the joining process again from scratch.
  • Choosing the correct type of membership required - for example, One-Month pre-paid, Monthly membership payable by Direct Debit etc.
  • For pre-paid memberships (One day or weekend pass, Multipass, One-month membership, Three months membership, Annual Off Peak membership or Annual Peak membership), paying in advance and in full via Sage Pay.
  • In the case of monthly memberships, paying the joining fee/first month subscription by debit or credit card via Sage Pay, and setting up a direct debit mandate to fund your monthly subscriptions for the second and subsequent months. To cancel your membership please follow the cancellation process noted below in the section entitled Cancelling Your Membership.
  • Ensuring there are sufficient funds in your bank account to enable us to make a monthly collection of your subscription payment on the due date (which may vary slightly because of weekends and Bank Holidays).
  • If you change banking provider make sure your Direct Debit mandate is transferred to your new bank in a timely manner and ensuring that you do not close your old account prematurely, thereby preventing us from collecting your monthly subscription on the due date. Please note, if we are unable to collect your monthly subscription payment by direct debit because you have not allowed sufficient time for the switch to be made before your due payment date, your membership will expire automatically and you will have to re-join from scratch, paying another joining fee and setting up a direct debit mandate on your new bank account.
  • There is no facility for putting pre-paid fixed-term Welcome Gym memberships on hold if you are on holiday, working away from home or in the case of illness or injury. You must pay for your membership whether or not you use the gym, and this is reflected in our moderate fees. In the case of Monthly Memberships, if you are going to be away for a period or if you are unable to use the gym because of illness or injury, you should weigh up the cost of continuing to pay your monthly subscriptions by direct debit with the implications of cancelling your membership and re-joining later, when you will have to re-apply for membership and pay a new joining fee.
  • If you make a payment, using someone else's bank account or credit/debit card, please ensure that you have their permission to do so.
  • If you are applying for a refund and your original payment was made using a credit/debit card in someone else's name, please advise us, or we will not be able to trace your original payment and refund the right account.
  • We will only refund payments made due to a legitimate mistake - for example multiple membership applications/joining fee payments - within a period of three months of the payment being made.
  • During your membership, you must pay your membership subscriptions, whether or not you choose to use the gym.
  • Sprint Start + 6 PT Session memberships include 6 personal training sessions, these are valid for the length of your Sprint Start membership only. They must be taken before the membership expires. No refund is eligible for any unused personal training sessions.
  • Following the correct cancellation procedure, as outlined below, if you wish to leave the club.
  • Communicating with the club via email or face-to-face at Reception. We do not offer the facility to deal with customers' queries by telephone.
  • Many questions are answered on our website in the F.A.Q.s section. When alerting us to specific queries and problems via email, members should quote their name, membership ID number (if known), and direct their mail to the specific club to which their query relates, using the drop-down menu on the Contact Us tab to locate the right club or by emailing info@welcomegym.co.uk
Distance selling regulations
Under the Distance Selling Regulations, providing they have not used our facilities, members have the right to apply to cancel their membership within seven working days of their join date (the cooling-off period). In this case, the joining fee/initial payment can be refunded to the account from which it was originally paid. We will not refund bank charges, administration fees or joining fees where a member has used the club facilities.

Prepaid memberships – paid for in full in advance

You can leave the gym at any time without giving notice and without any financial penalty, other than that no refunds are given on unused portions of your membership, and your membership cannot be downgraded or transferred to another person.

Monthly No Commitment Memberships – paid for via Direct Debit
To cancel your membership at any time, simply contact your bank and cancel the direct debit mandate that allows us to collect your monthly gym subscriptions. Please be advised that your membership will be terminated as soon as we receive notice from your bank of the direct debit cancellation, and your access to the gym will be prohibited from that day. To get the most out of your last month at the gym, it is advisable to cancel your direct debit about 7 working days before the date when your next subscription is due to be collected. Please do not leave it any later than this, or your bank will not have time to prevent the collection of your next month’s subscription.

Please note that if we are unable to collect your monthly subscription for any reason - for example, if there is insufficient money in your bank account or if you change your bank details without advising us - your gym membership will expire, just as if you had cancelled your direct debit mandate. If this happens and you wish to continue using the gym, you must start from scratch and re-join, paying another joining fee and setting up a new direct debit mandate, making sure that you cancel the original mandate with your bank first.

It is the member’s own responsibility to cancel his or her own membership when they wish to leave the gym. We cannot accept requests to cancel your Monthly membership by email, post or verbal communication; you must follow the procedure outlined above, contact your bank and cancel the direct debit mandate you set up to fund your monthly subscriptions. We do not offer refunds where the member has failed to follow the correct cancellation procedure, resulting in the membership remaining live and further subscription payments being collected.

Our commitment to members

1. We will respect your personal decisions about what exercises you carry out, but your health and safety will almost be paramount in our minds.

2. We will make every reasonable effort to ensure that our equipment and facilities are in a safe condition for you to use and enjoy.

3. We will take all reasonable steps to ensure that our staff are qualified and competent.

4. If you tell us that you have a disability that puts you at a substantial disadvantage in accessing our equipment and facilities, please let us know and we will consider what adjustments, if any, are reasonable for us to make.

Your commitment to us

1. You should not exercise beyond your own abilities.

2. If you know or are concerned that you have a medical condition, which may interfere with you exercising safely, you will inform us and you should get advice from a relevant medical professional and follow that advice before you use our equipment and facilities.

3. You should make yourself aware of any rules and instructions, including warning notices. Exercise carries its own risks. You should not carry out any activities, which you have been told are not suitable for you.

4. You should let us know immediately if you feel ill when using our equipment or facilities. Our staff members are not qualified doctors, but there will be a person available who has had first-aid training.

5. If you have a disability, you must follow any reasonable instructions to allow you to exercise safely.

6. You should use all the safety features provided and follow all safety instructions when using gym equipment.
This code of conduct forms part of the terms and conditions of membership. We want to ensure each visit to one of our gyms is an enjoyable experience, whilst maintaining the highest levels of health and safety for all our members, visitors and employees. Failure to abide by this code may result in the member being asked to leave.

Please do not:

  • actively use a mobile phone or other electronic gadget whilst exercising for health and safety reasons, making or recieving calls is not permitted.
  • take photographs or videos on the premises or post remarks or imagery to the internet that could identify another Member.
  • bring food or drink, whether alcoholic or otherwise, into the club premises, except water or fruit juice carried in a plastic, shatterproof drink container or bottle
  • smoke on the club premises
  • illegally bet or game, get drunk or offer the sale of goods or services.
  • move, alter, modify or use gym equipment in a manner other than that for which it was intended
  • leave out portable equipment, such as weights, on the gym floor; please use the storage racks
  • shout, use foul or abusive language or behave in a threatening or intimidating manner towards other members, visitors or staff.
We ask you to:

  • inform reception staff of any changes to your health, which may affect your ability to exercise
  • abide by staff instructions related to health and safety issues
  • wipe perspiration and any other marks from equipment after use
  • limit a cardiovascular workout to 20 minutes, if people are waiting for equipment
  • respect other members, visitors and staff
  • wear clean attire and footwear that is suitable for exercise activities
We welcome your feedback on concerns and complaints. More information can be found in our Complaints Policy
Members access to our clubs is via Biometric Recognition or Nearfield Technology, which enables our IT system to establish whether the person registering on our turnstile entry system is a paid-up member, and therefore qualified to gain admission to the gym. The system removes the need to carry a membership card, thereby counteracting fraud and making entry to the gym quick and easy.

If a member is utilising the Biometric method for entering a very low-resolution collagen record of the member's fingerprint is converted from analogue to digital form and is stored within the turnstile. It is not possible for any third party to access the stored information, and it would be of no use to them if they were able to retrieve it.

This type of biometric recognition system is widely deployed by a large number of commercial enterprises and workplaces and bears no relation to the fingerprint and DNA recording systems used by the Police and other Government agencies.

Any fingerprint data registered is deleted automatically when a Member terminates his/her membership with Welcome Gym.

No personal/financial information relating to the club member is stored on the club turnstiles or anywhere on site. Members direct debits are administered off-site, and all information is dealt with in accordance with the Data Protection Act.
As every gym is different and exercise equipment can differ too, we always recommend that new members attend an induction. Please take up the offer of a 30-minute session with one of our fitness instructors. Previous gym users may decide not to have a gym induction. However, we cannot accept any liability for any claim for negligence if you have not had an induction with one of our qualified gym staff.
  • You must include a current and valid email address on your application. All membership queries are dealt with by email. You will also need your email address in order to book and cancel classes via our website. Please advise us if your email address or home address changes and if your surname changes through marriage.
  • Adult Members must be 18 years old or over.
  • 16 to 18-year-olds (Junior Members) may join with written consent from their adult parent or guardian.
  • We reserve the right to refuse your application for membership or terminate it if you breach our terms and conditions.
  • Opening hours and access, and the free classes we provide as part of our membership offer, are subject to change.
  • Off-Peak members are entitled to enter the club premises and use the facilities during the club off-peak hours only, as indicated on the website or the club notice board. They may not enter the premises and use the facilities at any other time unless it is for a social function organised by the club, which they have booked and paid for in advance.
  • Specialist classes, such as pole dancing and Pilates, may be subject to an additional charge. These are indicated on the timetable with a £ symbol.
  • Memberships cannot be transferred to another person.
  • Memberships are non-refundable and cannot be downgraded.
  • Changing rooms and lockers are provided, members are not permitted to take gym bags and belongings on to the gym floor.
  • We are not legally obliged to compensate you for any service, facility or item of equipment that is unavailable for reasons of health and safety, or any class that is cancelled for reasons beyond our control.
  • We will not compensate you for loss, damage or personal injury, where no negligence on our part can be proven.
  • The club will accept no responsibility for loss or damage to vehicles and their contents parked in the Club Car Park or elsewhere on the premises. Vehicles must be parked in the marked areas only and must not block service roads or emergency exits. Vehicles may not be parked or left on the club premises overnight, except with the prior permission of the Management.
  • By law, we do not have to pay you compensation for loss or damage you may suffer, unless we fail to carry out our duties under these terms and conditions to a reasonable standard, or if we do not adhere to any duties we are required to perform by law.
  • We will not compensate you if we have failed to carry out our duties due to a fault of your own, a third party not connected with providing our services under these terms and conditions and events that we could not have anticipated in advance, even if we had taken all reasonable care.
  • A member shall not use any facilities while suffering from any infectious or contagious illness or disease or from any physical ailment such as open cuts, abrasions, open sores or minor infections, where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of other members.  
  • SMS messages will be used to notify of class cancellations and club news from time to time. If you wish to opt out of this service, standard mobile charges will apply.
  • A telecommunications management service will be used in exceptional circumstances to contact members and recently expired members to evaluate the performance of the membership agreement on behalf of Welcome Gym for our research purposes.
  • From time to time instructors / the club manager / or an employed professional photographer will take photographs or video clips of members/class participants in the gym. If you do not wish to appear in any of the images captured please tell us so that we can take appropriate steps to ensure you are not included. The photographs/video clips will be used for providing feedback to members and may be used on social media and for use on instructors or our company website and promotional material
Welcome Gym has a policy of continuing to renew and improve club facilities and services and to offer a wide range of equipment. To support us in doing this, each club charges all members that have a Monthly membership payable by direct debit, an annual club enhancement fee of £7.50.

This one-off annual fee is collected with the normal monthly direct debit payment; the collection is applied for once a year. Members are informed in advance of the month during which this additional fee will be collected via email. The club enhancement fee is included within the Annual and Off Peak annual membership price.

Please note that if we are unable to collect your annual enhancement fee for any reason - for example, if there are insufficient money in your bank account or if you change your bank details without advising us - your gym membership will expire, just as if you had cancelled your direct debit mandate. If this happens and you wish to continue using the gym, you must start from scratch and re-join, paying another joining fee and setting up a new direct debit mandate, making sure that you cancel the original mandate with your bank first.
Welcome Gym aims to make a wide variety of fitness classes available to all members on a fair basis and these can be booked and cancelled online via the Members portal. Most classes on the timetable are free i.e. the cost is included in the membership subscription. Some specialist classes on the timetable are provided by outside agencies and are subject to a small charge.

Members who do not attend classes, which they have booked but failed to cancel, when they decide they do not wish to or an unable to do, will have their online booking privilege withdrawn automatically.

They will receive an email advising them that they cannot book classes online or via our App until they have paid a small fine of £2.50, payable by credit/debit card through the link in this email or through the Members area on our website. The fine CANNOT be paid in cash at the club.

Once the fine has been paid, the online booking facility will be automatically reinstated, and the member will receive a short email to confirm this.

Members who have booked classes are requested to turn up 5 minutes before the class starts, to enable the class instructor to take a register and allow members on the waiting list to attend, in the event of people who have booked failing to turn up.

People arriving late for classes may be turned away and prevented from attending the class. This is partly because people on the waiting list may have filled the class. Furthermore, for personal safety reasons, to minimise the risk of injury and to comply with the terms of the instructors' insurance, it is essential that participants take part in the essential warm-up and stretching session, which starts every class.
This code of conduct forms part of the terms and conditions of membership. We want to ensure each visit to one of our gyms is an enjoyable experience, whilst maintaining the highest levels of health and safety for all our members, visitors and employees. Failure to abide by this code may result in the member being asked to leave.

  • In the interests of health and hygiene, all users are requested to shower prior to entering the sauna/steam room and swimming pool.
  • Children under the age of 16 are not permitted to use these facilities, with the exception of the swimming pool.
  • Users must wear suitable swimwear and bring a towel.
  • No running, jumping or diving in the swimming pool area is allowed.
Each Welcome Gym club has a team of experienced, qualified and insured in-house freelance fitness instructors, who conduct a range of classes for the benefit of members and who, by mutual consent, are permitted to offer personal training to members at the gym.

It is strictly forbidden for uninsured and unauthorised personal trainers to use Welcome Gym facilities and equipment to conduct their business on the club’s premises.

Any members found to be contravening this rule will be barred from the club and their gym memberships cancelled with immediate effect. We will not refund any joining fee, starter payment, monthly subscription or prepaid membership fee (in the case of one month, three month or annual memberships) that you have made.
Welcome Gym invites you to visit its website. Access to and use of the site is subject to the terms and conditions outlined herein and all applicable laws.

Welcome Gym reserves the right to modify these terms and conditions from time to time by updating this notice. This is an offer made by Welcome Gym to you, under which you are invited to browse, peruse and interact with our website for your own personal edification, guidance, information and communication with Welcome Gym.

This offer is expressly conditional on your acceptance of these terms and conditions. This Agreement represents the entire agreement between you and Welcome Gym concerning access to the Welcome Gym website and takes precedence over all such existing communications and/or agreements.

You acknowledge that, whilst every effort is made to ensure that all information contained in the Welcome Gym website is accurate and up-to-date, Welcome Gym makes no warranty as to its accuracy, and you accept that any and all use of information contained on the Welcome Gym website is at your own risk.

Welcome Gym shall not be liable for any direct or consequential loss arising from your access to and/or use of or inability to access and/or use the Welcome Gym website or any erroneous or omitted information contained on the Welcome Gym website.

You accept that the entire content of the Welcome Gym website is protected by copyright and that Welcome Gym is either the proprietor or licensee of all copyright in the material contained therein.

Welcome Gym reserves all its rights as copyright proprietor of the Welcome Gym website and prohibits without limitation downloading, distribution, exhibition, copying, adaptation, reposting, modification of and dealing in any copyright material contained therein, save as expressly provided herein without the express written authorisation of Welcome Gym.

You acknowledge that Welcome Gym reserves all its rights as proprietor of all its trademarks and logos.

You are advised that any and all images of people and/or places and/or events exhibited on the website are lawfully used by Welcome Gym and that any misuse of these images by you is prohibited. You are further reminded that any such misuse of images may be a violation of copyright law, trade mark law, rights of privacy, publicity and personality, laws of defamation and/or obscenity, communications regulations and other legal provisions.

Welcome Gym reminds you that they police and enforce their rights vigorously to the maximum extent available under the law.
More details can be found in the Privacy Policy and Cookie Policy
Loyalty rewards as detailed in our club communication to members on 21st March 2020 are as follows:

1. A commitment to keep monthly direct debit membership fees fixed for the next 5 years
2. 10 free 1-day guest passes (worth £100+)
3. Bring a friend or partner to join in the future and both save £5.00 per month on direct debit payments.

  • Members qualify to receive these rewards on successful payment of membership fees on the 23rd and 26th March and the 1st, 8th and 16th April
  • The loyalty scheme is designed to reward those members who have kept an active membership going through the uncertainty of the COVID pandemic. However, should a membership on the loyalty programme go into arrears or be cancelled at any time, these privileges will be revoked.
  • Our commitment to keeping membership fees fixed until February 2025 will be withdrawn if membership is unpaid or cancelled.
  • 10 free guest passes will be made available via our App, each guest pass is non-refundable and non-transferable, made available in two blocks of 5 passes. A short video on how to redeem can be found here. Discount codes are valid until 31st December 2021.
  • Friend and partner rewards will be made available via the App
  • When a friend or partner has successfully joined, the £5 discount will be applied to both memberships, an email confirmation of the amendment to the ongoing direct debit collection will be sent.
  • The £5 a month discount applies whilst both memberships remain active, if one member has an unpaid fee or cancelled direct debit, the discount will be withdrawn for the remaining paying member.
  • The £5 a month discount is restricted to one other member and one £5 discount on your own membership.