Membership prices vary by location and membership type. Visit your local club page to see the latest pricing and membership options available.

Some memberships may include a joining fee or initial setup cost. This often includes your gym induction and access setup.

Promotions and limited-time offers may be available throughout the year. Check your local gym page or follow us on social media for the latest deals.

Many memberships are flexible with no long-term contract, although some paid-in-full options may require a fixed term.

Contact your new bank to switch Direct Debits; if payment isn’t collected, your membership may expire.

The collection date is fixed and cannot be changed.

Membership freezes are not generally available. Membership payments continue whether the gym is used or not.

If you have a Direct Debit membership, you can cancel through your bank. Access will end once the cancellation is confirmed. Paid in full memberships cannot be cancelled or refunded.

No, memberships are valid only at the club you joined.

Yes. You’re welcome to visit the club and take a look around before signing up.

Yes. Once your membership is confirmed, you can start using the gym straight away.

Yes. A Gym Intro with a club team member is included when you join to help you get started safely.

During your Gym Intro induction, a member of staff can guide you through equipment and basic workout routines. Personal trainers can also create tailored plans.

The minimum age to join is 16 years old. 16–18-year-olds may join with written consent from their adult, parent or guardian.

Standard opening hours for Welcome Gym are:Peak Access:Monday – Thursday | 06:00 – 22:00

All our gyms remain open during bank holidays, although hours may vary.

Access is through the gym’s mobile app or fingerprint entry.

Select locations offer dedicated ladies-only workout spaces. Availability varies by club.

Yes. Changing rooms, showers, and lockers are available. Please bring your own padlock for lockers. Padlocks are also available to purchase onsite.

Many clubs offer parking nearby or onsite. Check your local club page for details.

Our Maidstone location offers a swimming pool.

Some clubs may offer additional services such as cafeterias, physiotherapy, or beauty services. Check your local club page for details.

Welcome Gym clubs offer a variety of classes such as HIIT, Indoor Cycling, Yoga, Zumba, strength, and conditioning. Class schedules vary by club.

Yes. Group fitness classes are included with membership. Some classes may come at an additional cost; these are clearly noted on the live class timetable.

Yes. Classes must usually be booked in advance through the app or member area. Bookings open at 6am, six days in advance.

Yes. Many classes are suitable for beginners, and instructors can provide guidance and modifications.

Yes. Qualified personal trainers are available at all our gyms.

Prices vary depending on the trainer and package. Speak to a trainer at your local club for details.

Free guest passes may be available depending on the club and current promotions.Alternatively, if you would like a guest to attend the gym with you, Day Passes are available for purchase. This gives your guest full access to the gym facilities within 24 hours of purchase.

The app allows you to book classes, manage your membership, access the gym, and redeem member rewards.

First, check that your membership is active and that the class isn’t fully booked or that you have an outstanding “No Show” class fine. If the issue continues, contact your local club or membership@welcomegym.co.uk